Return Policy

Customer Satisfaction Return Policy for Cocktail Smokers

1. Satisfaction Guarantee We are committed to ensuring our customers' satisfaction with their cocktail smoker purchase. If you are not entirely satisfied with your cocktail smoker, we offer a hassle-free return process.

2. Eligibility Customers who have purchased a cocktail smoker from us can request a return if they are not satisfied with their purchase.

3. Return Timeframe Return requests must be made within 15 days from the date of delivery.

4. Condition of the Smoker The cocktail smoker must be returned in its original condition and packaging, free from damage.

5. Return Process 1) Contact our customer service team to initiate the return request. 2) Pack the smoker securely for return shipping. 3) Customers are responsible for return shipping costs.

6. Refund Process Upon receiving the returned smoker, we will inspect its condition. If the smoker meets the return conditions, a refund will be processed to the original payment method within 7-10 business days.

7. Customer Responsibilities Customers are responsible for the return shipping costs.

8. Exceptions Customized or personalized smokers may not be eligible for return, unless there is a defect or an error on our part.

9. Contact For return requests or further inquiries, please contact our customer service team. Email: Contact@SmokeFinale.com

By offering this short and clear return policy, we aim to provide customers with a straightforward process for returning cocktail smokers if they are not satisfied, ensuring a positive experience throughout their journey with us.